Identificação da vulnerabilidade de usuários a partir de suas postagens em páginas bancárias Russas

Abstract

The exploitation of social networks on the Internet, especially the application of these networks as tools for the relationship between the bank and bank customers, is increasingly being a differentiated option for bank clients to relate to their bank more conveniently and comfort, as initial support to deal with issues such as: doubts, complaints, suggestions or even requests directly related to the bank, getting quick answers without having to go to an agency from your bank. Concepts related to social engineering, information security, users' access to banking pages, social systems and the use of companies in social network pages are presented. This paper deals with the communication between bank clients and their respective banks, aiming the security of their posts as a way of studying vulnerability from their texts on pages of banking systems in social systems. In this work was carried out an experiment with approximately 1,000 posts extracted from bank pages in the social network Facebook. These posts had a classification and presented the following statistical percentages for each type of classification: Vulnerable Posts (11.44%), Not Vulnerable to user secrecy breach (50.57%) and Post Forwarded to private area of private communication bank / customer (38.09%). In addition to these postings, the postings related to advertising and publicity directed to the banks worked (Banco do Brasil and Banco Bradesco) were not taken into account.