Diagnóstico do processo de gestão de contratos administrativos de serviços terceirizados: estudo de caso da Universidade Federal do Cariri

Abstract

Administrative contracts of outsourced services are agreements between the Public Administration and private entities in order to ensure the continuity of the main activities of the Agency, by contracting outsourced labor force, without establishing an employment relationship with the State. This study aims to identify possible deviations and faults in the management process from the Federal University of Cariri. For data collection, there were carried online surveys with questionnaires applied to each specific target audience. It was analyzed the whole process of management, since the procedures for the hiring of the winning company to the end-user satisfaction with the service, it means, it was evaluated from the offering company until the service users. In general, the results have been shown the lack of staff in some sectors, needing of training and a better harmonization between sectors of management. In spite of those flaws, the research on the demand side has shown a reasonable level of satisfaction, with the exception of surveillance and gardening.