Análise da continuidade de sistema de gestão da qualidade em empresas de construção civil do estado do Ceará

Abstract

This article presents the result of a research done next to great civil construction companies of the state of ceará, aiming to evaluate the continuity in the quality management system (qms) implanted in these companies. This way, two hypottheses had been established: the first one questions the existence of continuity in the system of qms of the companies evaluated since the implantation until the annual external audit, while the second, tied the first, evaluates the main reasons related to the existence of the discontinuity in the qms. The main results had evidenced that, in all the companies interviewed, there`s the problem of discontinuity of the qms and clarify the main reasons that explains this discontinuity. Finally, willing to change this reality, one concludes that it is important: implant the quality management system at the beginning of the construction, or better, since the elaboration of the projects, to establish and to fulfill a chronogram of internal audit, besides introducing in the strategic goals of the company actions of maintenance, measure of the increases of services productivity and evaluation of the level of customer satisfaction.