Utilização de indicadores de desempenho no gerenciamento do processamento de amêndoas de castanha de caju: um estudo de caso

Abstract

The frequent changes in the management environment demand that the companies must have a high capacity of adaptation. In this way, it is fundamental that mechanisms to measure the actions and operations have conditions to analyze the current and future situation of the company. In these analyses, the performance measures became good tools to analyze these evaluations. Following these argument, this work that is a case study, discusses the measure of the performance measures, that there are in some part to the operations of an industrial company of cashew nuts process. This work also presents a reformularization in the attainment of the pointers and the use of the same ones is also proposal. The set of studied pointers of performance is the existing ones in the scene of the processing of the cashew nut that they give to support to the management of all the activities of production, objectib)ing the improvement of the productive processes becoming the organization even more competitive time and then the achievement of the objectives.