O uso do design thinking na construção de soluções logísticas à luz do processo urbano de cargas na cidade de Fortaleza

Abstract

The process of metropolization carries with it the growth of the demand for urban supply and the problem of goods’ distribution. In Brazil, cargo vehicles are mainly responsible for ensuring the supply of inputs, although the disturbances caused by the activity do not receive due discussion and research by the public authorities. City Logistics aims to optimize logistic systems by proposing procedures to mitigate the complications arising from the urban cargo process. In this context, and adapting to the modern times of rapid transformation, public and private sectors have tried new models in the construction of alternative agile solutions to problems of high complexity. The present study makes use of and application of the Design Thinking methodology in the understanding of cargo movement within the city of Fortaleza, investigating technical, socioeconomic, political and environmental factors of impact in the process, in order to develop checklists as a logistics solution to assist the decision to locate activity support facilities within urban contexts.