Análise da aplicação do dmaic em um centro de distribuição no Ceará

Abstract

The sector of hygiene and cosmetics presented a financial retraction 2015 after more than two decades of successive growths. In large part, due to the economic and political crisis that Brazil has experienced in the last two years, generating a reduction in consumption. This is a market that presents great competition, imposing the constant search for improvement of processes and indicators by the companies that operate in the sector. In this reality, DMAIC methodology, based on the Six Sigma system, emerges as one of the tactics to achieve such results for most organizations. The aim of this study is to perform an analysis of the application of the DMAIC methodology to obtain improvement in the productivity indicator in a distribution center. The methodology used in this work is an applied research with the intention of providing knowledge of practical application, approaching the study both in a qualitative and quantitative way. In the development of the work, bibliographical and documentary research was used, and the case study makes use of the practical application of the DMAIC methodology in seven steps to increase productivity in a cosmetics company. The result obtained in this study, presented in the conclusion, was satisfactory presenting an increase of 5.6% in the productivity indicator in relation to the beginning of the project. Suggestions for improvement are also made for future works related to this theme.