Análise da percepção sobre sustentabilidade por parte de stakeholders internos de uma instituição financeira: um estudo sobre um banco de desenvolvimento

Abstract

The topic of sustainability is increasingly present in society and continuously enters the corporate world. The impacts that companies have on the economy, society and environment are quite debated, whether in academic environment or in business. The financial sector, although not cause direct environmental impacts, has a key role of be an inducer of changes in behavior and thoughts in view of be a sector that is connected directly and indirectly with all other sectors of society. Sustainability actions undertaken by banks, influence and are influenced by the relationship they have with their stakeholders, be they customers, suppliers, employees or government agencies. So, this study aims to determine the level of understanding of internal stakeholders of a development bank in relation to the issue of corporate sustainability, in particular sustainability in financial institutions. Stakeholders chosen for this study are employees from the partner company of development bank studied. The methods used were literature reviews, document analysis of reports and implementation of a survey, using a structured questionnaire with employees from partner company from the bank. The results showed a high degree of awareness of stakeholders in relation to sustainability, as well as a critical view of thereof in relation to sustainability actions undertaken by financial institutions.