Qualidade de vida no trabalho: percepção de trabalhadores noturnos no aeroporto de Fortaleza-Ceará

Abstract

This study aims to investigate the perception of Quality of Work Life (QWL) of night workers of an airline at Fortaleza airport, based on the theoretical model of Walton (1973). The research shows the evolution of contexts and concepts, the definitions and approaches of QWL, the main Quality of Life models at work and the results of some researches in Brazil. The concept and a brief historical about Night Work were presented, the night work regulation in Brazil and the implications for the health and quality of professional and personal life of airline staffs as well. The relevance of this issue due to the interest in studying the chosen public and verify if the night period of work is or not an influencer factor for the quality of life of these night workers, which is a little explored in the literature. This study used a qualitative and descriptive approach, with a fieldwork, survey and content analysis of the interviews of 20 airline staff of Fortaleza on June of 2015. The results point to dissatisfaction as for Fair and Adequate Compensation variables and Growth Opportunities and Safety in Employment, while the categories that received higher evaluations were Social Relevance and Social Integration in the Organization, partly confirming the stated assumptions. In future research, it is suggested to further diversification of the sample, taking into account not only the vision of the operation area, but also the managerial dimension, as well as the comparison of these aspects between different companies or segments of services which operates 24 hours as well.