Uma proposta para Gestão de TI baseada nos princípios de Governança do Cobit®: estudo em uma escola pública de ensino médio de Quixadá - CE

Abstract

The purpose of this study was to evaluate the possibility of customization of good IT governance practices contained in the COBIT® methodology, as an IT management tool focused on the reality of a Public High School in the city of Quixada, state of Ceara. For this purpose it was used some scientific research related and a literature review based on good IT governance practices of COBIT® focused on public management at a university in Rio Grande do Sul. To achieve the research objectives, it was used one of the COBIT®4.1 tools - Management Guildelines - allocating a tendency of some common processes in any organization where these were chosen three (03) IT processes and more 02 (two) extra process to be explored in the study. Even through this tool it was possible by models classify the levels of maturity of these processes. As part of the proposal, it was mapped the IT architecture organizational, covered in COBIT® and it was knew strategic decisions based on IT practices, as well as some related problems. After analyzing the results and knowing the current level of maturity of processes, set up a letter of recommendation to educational organization with guidelines of IT management policy based on the current reality of the institution together with the best practices contained in the COBIT®.