A transformação digital no processo de qualificação de fornecedores em uma indústria multinacional de massas e biscoitos: um relato de experiência

Abstract

This study aimed to analyze the changes generated by the adoption of a digital platform in the supplier qualification process of a food multinational. A bibliographic review on digital transformation, quality management, and food safety was conducted, combined with an analysis of the qualification process before and after the platform's implementation. The study showed that the manual model presented difficulties related to document control, information traceability, step monitoring, and dependence on email communication, which frequently resulted in delays and rework. With the adoption of the digital platform, information became centralized in a single environment, enabling greater document control, deadline tracking, and standardization of activities. During implementation, 976 suppliers, 2,142 qualified items, and approximately 21,768 documents were migrated. Despite the challenges faced throughout the migration, the results demonstrated improvements in process organization, communication among the parties involved, and compliance with requirements related to food safety and food quality. Thus, digitalization proved to be an important tool for making the supplier qualification process more agile, traceable, and efficient.