O processo de utilização do Sistema Integrado de Patrimônio, Administração e Contratos na UNEMAT - sede administrativa: a percepção dos profissionais técnicos da educação superior

Abstract

This dissertation aims to analyze the process of using the Integrated System for Assets, Administration, and Contracts (SIPAC) at the Administrative Headquarters of the State University of Mato Grosso, from the perspective of Higher Education Technical Professionals. The study sought to understand how the SIPAC system influenced the work of employees, both in terms of accessibility and use of the system, and in the management of documents and processes. The methodology adopted is an applied research, with a qualitative-quantitative approach and a descriptive nature. The study used a bibliographic review of the Unified Theory of Acceptance and Use of Technology (UTAUT), combined with a survey data collection. The research universe comprises 213 Higher Education Technical Professionals working at the Unemat administrative headquarters who use SIPAC in their work activities. The sample size was calculated at 150 individuals. For data collection, I used a structured questionnaire with 22 questions. Questions 1 through 6 dealt with concrete, tangible, and easily defined issues; therefore, they referred to objective data such as age, gender, and place of work. The other 16 questions were based on the UTAUT model, using a five-point Likert scale. The questions addressed users' perceptions of Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions of the SIPAC system, in addition to collecting participant profile information such as gender, age, education level, and place of work. The questionnaire was sent via email using Google Forms. Data analysis included descriptive analysis, Spearman correlation, independent t-test, factor analysis (KMO and Bartlett's Test of Sphericity), and Cronbach's alpha coefficient, using the JAMOVI program. The results of this dissertation sought clear interactions between users and the SIPAC system, identifying factors such as Performance Expectancy... Performance, Effort Expectation, Social Influence, and Facilitating Conditions—all factors that help or hinder its adoption and effective use. In short, research reveals that UNEMAT overcame the hardware and mandatory barriers, but now faces the challenge of human software. It is necessary to transform a mandatory and difficult system into a fluid tool mastered by the user. To meet this challenge, we have developed this Guidance Booklet. This technical product was created as a necessary intervention to empower the user, acting as the missing bridge between available technology and operational efficiency.