Avaliação da satisfação dos pacientes chagásicos atendidos por um serviço de atenção farmacêutica no estado do Ceará

Abstract

In 2005, the pharmaceutical care service for patients with Chagas disease in the state of Ceará was created with the aim to promote a humanized care as well as to provide treatment and monitoring of the disease. This study had the main objective to evaluate patient satisfaction regarding the pharmaceutical care service offered by the Chagas Disease Research Laboratory (LPDC). This was a prospective descriptive study, in which we applied a questionnaire composed of 24 closed questions distributed into 4 parts: socioeconomic data (age, sex, marital status, education, family income); infrastructure, facilities and operations (cleaning of spaces, environmental comfort, equipment in operation; silence, privacy, lab appearance, illumination, signaling of the rooms, location, safety, day and time of care); pharmaceutical care (respect and education, attention, interest, waiting time, information about disease, treatment and test results, discrimination) and importance of service (recommendation of the service, important aspects during the service, general importance). A total of 70 patients were interviewed and had the following profile: female (55,7%), farmers (34.28%), incomplete primary education (44.31%), family income lower than one minimum wage (67.14%), average age of 52.93 years, and most from the Low Jaguaribe Microrregion (64%). Regarding the infrastructure, location and operation of the LDPC, the majority of the aspects received grades distributed between 10 and 7 and the average grades ranged from 9.257 to 9.728, in which “safety” obtained the lowest average grade (9,257) and “silence” had the highest (9,728). Regarding pharmaceutical care, 100% of patients were satisfied in some parameters analyzed such as respect and education; attention; Interest in the patient’s health; Information on the treatment; and performance of the pharmacist and pharmacy students. For some parameters we have found a small percentage of dissatisfaction such as the waiting time for care (4.29%); Information on Chagas disease (1.43%) and on tests performed (24.28%). As for the importance of the service, 100% of patients consider the pharmaceutical care service to be very important and would indicate it to other people. Be welcomed by the health professional (37.18%) was considered the most important aspect during the service. Therefore, patients were satisfied with the infrastructure, location and operation of the LDPC, with the pharmaceutical care and considered the service to be very important, though improvements are always necessary in order to improve the service.