Avaliação da saúde bucal na perspectiva do usuário da atenção primária: diferenças regionais no Brasil

Abstract

One of the alternatives used to evaluate the quality of dental services is the use of instruments, which provide an analysis of the user's perception of health care in the service. The study aims to identify regional differences in the quality of oral health in Primary Health Care (PHC) from the perspective of service users. This is an Integrative Literature Review, qualitative, using the Scielo, Bireme and PubMed databases. By crossing the descriptors “Health Assessment”, “Primary Health Care”, “Oral Health”, “Brazil” 661 studies were obtained, of which 14 were selected because they met the inclusion criteria. The studies were carried out in the national territory, 42.8% in the South of Brazil, 35.7% in the Southeast and 21.4% at a national level. The most used instruments were: Primary Care Access and Quality Improvement Program (28.5%) and Primary Care Assessment Instrument (21.4%). Socioeconomic factors, gender, age group and level of education lead to a positive or negative evaluation by users. The results of the studies in the different regions of Brazil showed similarities, exposing the need for Public Policies that recognize the user's vision as a means of improving the service provided by PHC.