Aplicação do Kanban no gerenciamento de projeto de software remoto em uma empresa de e-grocery no contexto pós-pandemia Covid-19: um estudo de caso

Abstract

With the emergence of the COVID-19 pandemic in early 2020, the labor market experienced a sudden upheaval in its working model. The adoption of remote work became a trend in the market due to the pandemic, and this had a significant impact on various sectors, including the technology job market. In this scenario, companies had to adopt measures, methodologies, and ways to mitigate potential challenges encountered in the new working model, such as communication, engagement, continuous delivery, and visibility and deadline management for software projects. Some methodologies were seen as possible solutions to be adopted by these companies and development teams, with Kanban emerging as an alternative and being implemented remotely. This study aims to investigate and analyze the application of Kanban in a remote development team of an e-grocery company that shifted to this working model due to the COVID-19 pandemic, but has continued to operate remotely even in the current post-pandemic period. The study seeks to evaluate the impacts of applying Kanban remotely and understand the team's perception of this implementation, thus assessing the potential of Kanban as an agile methodology to boost efficiency and delivery estimates for remote software development teams in a post-pandemic context. Through this work, it was possible to identify that the application of Kanban brought benefits such as improved visibility of work, identification of bottlenecks, and improved delivery estimation. However, challenges were encountered, such as the lack of real-time updates on boards and limited interactive communication. The study concludes that Kanban is useful but emphasizes the importance of addressing these challenges and ensuring that the Kanban process is properly followed on the boards.