Avaliação da satisfação dos egressos com a formação do Curso de Tecnologia em Gestão da Qualidade da Universidade Federal do Ceará

Abstract

Continuing education is essential for the development and effectiveness of public service. Public policies for public servants’ continuing education have positive impacts, such as improving the quality of services, efficiency, productivity, motivation and strengthening the institutional image. Furthermore, professional and personal satisfaction is related to factors such as autonomy, purpose and balance between personal and professional life. In this sense, the main purpose of the current research is: investigating the factors associated with professional and personal satisfaction of technical-administrative public servants who graduated from in Technology in Quality Management at Universidade Federal do Ceará (UFC). The research intended to answer the following question: what are the factors associated with the professional and personal satisfaction of public servants graduating from this course? Furthermore, it investigates the profile of graduates and the impacts of continuing education on their lives. The literature review revealed a lack of knowledge about how academic and professional factors are associated with the professional and personal satisfaction of graduates. Therefore, this master's research aims to fill this gap, exploring the factors associated with the professional and personal satisfaction of graduates of this course. Thus, qualitative-quantitative research was accomplished, based on descriptive exploratory field research. A semi-structured Likert scale questionnaire was used as instrument for data collection. A content analysis (Bardin, 2022) of the collected data was accomplished. The results obtained showed the degree of satisfaction about the factors associated with professional and personal satisfaction of technical- administrative public servants graduating from the Technology in Quality Management course. In summary, regarding the factors salary, working conditions, quality of work and opportunities, a significant variation was observed. In relation to the degree of satisfaction regarding social integration at work, social relevance of work and personal and family life, in general, there was a high level of satisfaction, demonstrating a high level of satisfaction related to personal satisfaction. The research also revealed the perception of public servants who graduated, presenting results and discussions regarding continuing education, which allowed them to perceive a high degree of satisfaction concerning professional and personal satisfaction after completing the course. Finally, the research points out that a single theory about job satisfaction is not enough to explain professional and personal satisfaction. Thus, the results of the studies indicate that professional and personal satisfaction is complex and is affected by several factors in addition to tangible advantages, there are intrinsic and extrinsic values that can vary according to the objective and subjective conditions of the worker.