Um estudo sobre o uso do Sistema Eletrônico de Informações em uma instituição de ensino superior a partir do Modelo UTAUT

Abstract

In the current scenario, where Information Technology (IT) is established as a key element for innovation and operational efficiency, IT governance and the adoption of information systems emerge as strategic instruments for improving the efficiency of public services. Every organization seeks to implement a plan to improve its processes, and this is found in the Institutional Development Plan (PDI) of the Federal University of Ceará (UFC). In this context, this study investigates the adoption of the Electronic Information System (SEI) at UFC. The objective of the study is to analyze the main aspects that influence the use of the SEI software at UFC, using the Unified Theory of Acceptance and Utilization of Technology (UTAUT) model as a reference. For this, a case study with a quantitative approach was carried out. The questions were structured and based on the study by Venkatesh et al. (2003) and for these questions a 5-point Likert scale was used. The analysis included the verification of profiles and the identification of differences between groups by gender, location, education and experience in the institution, using means and standard deviations for data analysis. Data processing included Exploratory and Confirmatory Factor Analysis, and revealed that the questionnaire items were grouped into five factors: Effort Expectancy, Performance Expectancy, Personal Social Influence and Institutional Social Influence and Mapped Processes. The Facilitating Conditions factor did not show consistency, and the Social Influence factor was divided into two distinct factors related to personal influence and institutional influence. The most relevant factors for the evaluation of the use of SEI were Performance Expectancy and Effort Expectancy. The hypotheses related to the moderators were accepted: frequency of use, type of unit, professional category and time in the institution. The latent variables Performance Expectancy, Effort Expectancy and Social Influence (personal influence) were the most sensitive to these moderators, evidencing their significant influence in the model studied. Moderators such as gender, age and academic background did not demonstrate a significant influence on the use of the tool. Finally, no significant discrepancies were found in the use of the tool between the different units.