Um estudo da experiência de uso em aplicativos móveis: durante a pandemia do Covid 19

Abstract

This work aims to investigate the experience of using mobile apps during the Covid19 pandemic, analyzing which are the most used apps and knowing the main problems found in them. An investigation of the experience of using the applications was carried out through an online questionnaire with questions aimed at the most used applications during the Covid-19 pandemic, the questionnaire of this research was elaborated with 13 questions, obtaining a total of 107 answers, showing that WhatsApp and Instagram are the most used mobile applications and in relation to the problems found in these apps, 31.4% of the users of the questionnaire emphasize that the apps contained in the survey crash a lot, soon after obtaining the results of the questionnaire, a survey was carried out. interview with 7 (seven) users to deepen the data collection in order to better tabulate the results, it is important to note that the results of the interviews had a lot of answers in common.