Avaliação estrutural sistêmica aplicada a aprendizagem organizacional no Serviço Nacional de Aprendizagem Comercial/Fortaleza

Abstract

The present work aims to analyze the organizational learning system in a third sector organization in Ceará, specifically carried out at the National Commercial Learning Service (SENAC). To carry out this research, the entire process of evaluating the organizational learning of SENAC / Fortaleza and its trajectory was contextualized in a systematic way. Exploratory in nature, it has a quali-quantitative approach and uses a quadripolar methodological space as a way of understanding the data and information collected. Using the Systemic Structural Assessment as a reference, the perception of the professionals responsible for the corporate education program, teachers (instructors) and students was sought. The epistemological pole is supported by the foundations of Jhon Dewey and education based on experience. In the theoretical pole, it constitutes a framework of references and reflections on the theory proposed from concepts of Jhon Dewey and education based on experience. In the theoretical pole, it constitutes a framework of references and reflections on the theory proposed from concepts of Jhon Dewey and as limited to the assessment of organizational learning, performing an interface and dialogue with theorists and scholars of the proposal such as Argyris and Schön (1996), Peter Senge (1997), Lima (2005) among others. The morphological pole integrates the section of the models used in the work proposal. Supported in the view of theorists, listing the structuring of theories and the form of application of assessment models as: Organizational Learning Model by Peter Senge (1990), Organizational Learning Model by Chris Argyris and Schon (1996), Systemic Structural Assessment Model by Lima (2005) and Kirkpatrick Evaluation Model (1976). The technical pole proposes to present the details of data collection from the methods and techniques necessary for the investigation of the object under study. The locus of the research consisted of a universe formed by three groups of SENAC/Fortaleza respondents, totaling 257 employees. The research instrument has 17 variables distributed in 3 blocks in order to better understand and analyze the data. The Cronbach Alpha Coefficient was calculated separately for each respondent group and later, the 17 variables within each group. The Alfa Cronbach values revealed by group were: pedagogical supervisor 0.846, instructor 0.948 and collaborator 0.939. Alfa Cronbach has certified the essential Structural-Systemic Assessment frameworks designed in the research. The correlation matrix between the items revealed 12 negative correlations in the pedagogical supervisor group, representing inversely proportional variables, reinforcing the gap in the relationships between the groups of respondents and the essential structures revealed in the quantitative and qualitative analysis. The process of reflection on the evaluation was not identified in the research. The thinking about evaluating was revealed as a gap in the meta-evaluation deserving greater investments with the intention of articulating the feedback and improvement of the organizational learning evaluation system of the studied institution.