Barreiras ao E-LEARNING na capacitação de servidores : Um estudo de caso em um órgão público estadual

Abstract

The present study aims to analyze the perception of civil servants about which barriers affect training through e-learning teaching through a virtual learning environment of a state public institution. For this purpose, Marcus Brauer's (2008) Resistance to Distance Learning in Corporate Education (READEC) theory was used as a theoretical framework, in which the constructs of this theory were adapted to achieve the objective of this study. The research approach was qualitative, in which fifteen published with public servants linked to a public institution in Ceará were carried out. The technique used to analyze the data achieved for content analysis. As a result, it was identified that the context unit’s Self-efficacy, Resistance to Distance Education, Ease of use of the tool, Interactivity and Technical Conditions, represent barriers that affect the training of servers. Furthermore, the competences of the servers in relation to IT do not represent a barrier, as the majority reported having knowledge, skills and attitudes favorable to IT. Finally, as for communication, the servers judged it to be adequate and carried out through various modes.