Secretariado executivo e desenvolvimento organizacional: um estudo sobre competências

Abstract

Since its establishment, the job market has undergone changes due to aspects such as the industrial revolution, globalization and the creation of new market trends, becoming a scenario of instability and creating a constant need for adaptation of the business environment in relation to the external frame. In this context, organizations are faced with a series of requirements to adapt to this dynamism, namely: selecting professionals who are aligned with the company's objectives, implementing an organizational culture capable of motivating its employees, innovating in processes and systems that optimize activities, guarantee efficiency and other factors that, when worked on and articulated, become strategies that consolidate Organizational Development. Thus, the general objective of this study was to investigate the role of secretarial skills in the context of organizational development. Methodologically, a qualitative and descriptive research was carried out, having as data collection techniques the semi-structured interview with two professionals with higher education in executive secretariat and a focus group with employees from the organizational development sector of a private company. For the treatment of data, social discourse analysis was used and the main results revealed that the secretarial performance within the management of organizational development can be diverse, ranging from the clear dissemination of information about change to the sectors of a company, the in the diagnosis, intervention and reinforcement phases, the consultancy itself and the sum of forces in strategies within the scope of people management.