Aplicação do ciclo PDCA e das ferramentas da qualidade em um estabelecimento alimentício do munícipio de Fortaleza

Abstract

Bakeries are common in Brazilian cities and they can sell bread and pastries. Product quality and food safety is very important in food establishments to avoid the incidence of diseases caused by the consumption of contaminated food. Through the application of the PDCA methodology, aided by quality tools such as a checklist, Pareto diagram and 5W2H, it is possible to discover the unconformities of an establishment. As well as the causes of these unconformities and the best way to resolve them. Thus, this methodology was applied in a bakery in the city of Fortaleza with the aim of reducing unconformities. With the execution of the PDCA cycle, it was possible to reduce the most relevant unconformity initially for the establishment, discovered using the Pareto diagram. Brainstorming's use and cause and effect diagram associated with the use of the 5W2H tool, it was possible to reduce the number of products with identification problems by 82.6%. In addition, it brought positive results, leading the company to a higher percentage of compliance