Comparação dos níveis de satisfação e grau de importância da qualidade de vida no trabalho na visão dos servidores de uma instituição pública federal

Abstract

The constant transformations the organizational world goes through demand many changes in the types of management in organizations and even more qualified professionals. Greater social responsibility on the organization´s part is part of thhese transformations. These changes might cause more physical and psychological ailments in workers, which leads to the emergence of studies on quality of working life (qwl), that aims to minimize such negative effects and promote the well-being of workers. Through this line of research, this work aims to investigate the quality of working life in a public federal institution, comparing the levels of satisfaction and the degrees of importance attributed by the workers, divided by each board of directors in the institution. As means of methodology, a quantitative survey of 189 was taken, with its questionnaire based on the walton model. For the analyses of the results, techniques of exploratory data analysis and wilcoxon´s non-parametric hypothesis test were applied. As a general conclusion, the research found that the degree of worker´s satisfaction is lagging far behind the degree of importance attributed to the researched factors.