Adaptabilidade do setor bancário ao teletrabalho

Abstract

The theme of this monograph is teleworking and the study of its adaptability to the banking sector. Telecommuting is a form of remote work, the home office type being addressed in this research. The main objective was to analyze the adaptability of teleworking in the banking sector, taking into account the changes in the communication process with the customer. A qualitative research was carried out, where subjectivity is present, considering the concepts of teleworking, communication and technological advancement. Data were obtained from bibliographic research and interviews with bank branch workers. Content analysis was used to treat the data and transform it into information relevant to the study. Data collection took place through a semi-structured interview with 07 bank branch professionals; these being: 04 clerks, 01 commercial assistant, 01 individual account manager and 01 corporate account manager. The results made it possible to identify the forms of communication used and present the limitations in adapting to telework found by bank teleworkers. Finally, studies are suggested that address teleworking in careers where there is a strong presence of communication and personal contact, seeking to better understand the impacts and challenges associated with the theme.