Análise da certificação PBQP-H e da sua influência no Sistema de Gestão da Qualidade de empresas da construção civil de Fortaleza

Abstract

Over the past few years, the civil construction sector has faced challenges to remain competitive and representative in the Brazilian economy. The concepts of quality and productivity are increasingly current and have become an interesting matter to construction companies. In this context, the present work seeks to analyze the PBQP-H certification process and its influence on construction companies' Quality Management System. For this, the author proposes a methodology based on online research, which was applied to construction companies with level A certification in the city of Fortaleza - CE. It was possible to characterize the participating institutions, as well as to collect data on the processes during and after certification. It was evaluated whether companies opt for PBQP-H in order to achieve improvements in quality or just to be certified, as a way of adapting to the market. The main motivations of the entrepreneurs and the benefits generated by the certification, pointed out by the research, are related to the improvement both in the internal organization and in the standardization of the processes, which evidenced a good perception about its costbenefit. There was a high acceptance of PBQP-H, despite the partial compliance with standardized routines. It was also possible to identify an improvement in the QMS of most companies after the implementation of the PBQP-H. Finally, the author presents suggestions for improvements to the certification process, both for the Program and for the managers who are dedicated to implementing it in their companies.