Aplicação da metodologia de análise e solução de problemas em um centro de distribuição de cosméticos

Abstract

The cosmetics segment is consolidated as one of the most profitable segments in the brazilian industry. good stock management aims to ensure that the product is available in time and in the necessary quantities. however, a bad management can generate obsolescence in a large part of the stock, generating fault and causing increase in costs. the purpose of this research was to analyze the physical distribution process in a cosmetics industry, using the problems analysis and solution methodology to reduce problems related to product faults. the causes of the problem were identified and characterized, through the main tools of quality, and an action plan being implemented through training and participatory meetings possibilitating a possible reduction in failure indications.