Projeto de habitação de interesse social: satisfação do usuário final

Abstract

In Brazil, the last decades have seen the introduction of the private sector in housing provision policies. In this new scenario, the government reduced its participation in the process, limiting its role to that of a facilitator, through credit extension for construction and acquisition of property; context in which the “My Life, My House” program (MLMHP) incorporates into. In parallel, post-occupancy evaluation research gained more prominence in the diagnosis of housing production in Brazil, contributing with both essential information and feedback to the process of design and construction. This kind of research also helped promote the improvement of the quality of the buildings, generating greater value to customers. Within this context, this work's research is aimed at assessing the quality of the MLMHP’s delivered products in the state of Ceará, Brazil, through satisfaction survey with its end users. Thus, the study was classified as survey and uses a structured questionnaire, applied face to face, as a method of data collection. At first, a 364 housing units sample was defined, divided between 23 building units in the cities of: Fortaleza, Aquiraz, Caucaia, Horizonte, Maracanaú, Maranguape, Itaitinga, Cascavel, Juazeiro do Norte and Sobral . After performing pre-test questionnaire, the official application was made during the seventh and 10 of February, 2014. Following the application of the questionnaires, the data were tabulated and analyzed. The results show the MLMHP beneficiaries' profile in the state and the items of the user's both greatest satisfaction and dissatisfaction with respect to the location of the project, the conference area as well as the housing unit itself. With this research, we hope to contribute to the feedback of social housing in Brazil, aiming to increase the quality of new products. This paper presents the results of the quantitative phase part of a qualitative and quantitative project research funded by the National Council for Scientific and Technological Development (CNPq).