Avaliação de desempenho de fornecedores: uma proposta para uma indústria metalúrgica de grande porte

Abstract

Nowadays the companies need ever and again to notice which are the right partners to choose for run the competition way with them. These partners are suppliers that contribute to increase the quality, productivity, costs, service and must be integrated with the customers needs. The suppliers influence in the companies financial results is directly proportional to raw material participation in the final cost of the product. For example, the lasting good manufacture industries who have many production process which use a plenty quantity of raw materials. For this kind of industry, the suppliers have a great influence. That is why this work intend to create a performance valuation for the raw material suppliers of Esmaltec, a metallurgical industry which products household appliances. The valuation model developed in this work is supposed to be used by the purchase department and the used criterions are the following: competitiveness, quality, productivity, punctuality, service and commercial terms compliance. A burden is given for which of them according to their relative importance. The suppliers receive an evaluation for each criterion according to their performance in that criterion, what also helps to choose the best supplier. So the main goal of the work, which is the creation of a performance index (Id), is achieved. This index will work as a support for the supplier department to evaluate the supply options during the purchase processes of raw materials.