O uso do mapeamento de processos para proposições de melhorias em uma indústria de cerâmica vermelha em Russas-CE

Abstract

The current socioeconomic scenario, marked as an extremely competitive market and by the large number of consumers, makes companies increasingly seek a differential in the face of competition. Thus, business efficiency and waste substitution are essential for the organization to remain firm in the market. Thus, a clarity in the processes makes it necessary to identify bottlenecks and negatives, so that improvements can be implemented. A research classified as applied nature, with exploratory objective, qualitative approach and method, or case study. A method used to assist with process responses or process mapping where activity responses can be easily and compactly received. In this sense, this study aimed to perform or map the production process in a red ceramic industry in the city of Russas, Ceará, an end of which are the critical points of production for improvement proposals. The obtained results were adequate to identify the problems that occurred in the production and 15 improvements were presented to be implemented in the company. From this study, users have detected the need to improve company management and seek to tell other management tools to improve their results.