Ferramentas e criação de chatbot – Maciel o robô acadêmico

Abstract

The advancement of technologies gives individuals and businesses greater integration of these individuals with the virtual media. The technologies have been growing and improving due to the needs found in companies and people today, also due to computers with more robust processing power compared to 20 years ago. Researchers point out that Artificial Intelligence (AI) has become one of the most studied areas in computing, with the goal of automating tasks and processes. Currently, the term AI has become popular, but not all understand its meaning and what AI can do. Within this area of Computer Science there are several subareas, one of them is called Natural Language Processing (PLN) that studies the problems of generation and automatic understanding of human language. The Chatbot, computational "Robots", are part of the PLN, therefore, interact with the human being through natural human language. Chatbots are used in telemarketing systems of telephone operators, websites, social networks and even in smart cars. The objective of this work is to carry out a survey of the most frequently asked questions / doubts of students, servers, professors and coordinators of the Federal University of Ceará, to study the different tools that assist in the creation of Chatbots. Among them, tools that use machine learning is the study that gives computers the ability to learn without being explicitly programmed. In addition, it is expected to develop and demonstrate the initial phase of Maciel, a Robot to answer academic questions from the Federal University of Ceará Campus Russas.