Organização, sistemas e métodos e sua conexão com as competências do Secretário Executivo

Abstract

The world has undergone several advances, among them, the ease of access to communication that has made information flow more intense. As one of those affected by these changes, the Executive Secretariat professional felt the need to modify their working methods, and it was necessary to implement changes in the way they work and adopt new technical support tools to better perform their functions. Therefore, the question that moves the present research is How the Organization, Systems and Methods impact the competencies of the Executive Secretary. The general objective is to analyze how the practices of Organization, Systems and Methods impact the performance of the competencies of the Executive Secretary, with the specific objectives of identifying the competencies of the Executive Secretary, relating Organization, Systems and Methods practices with the Executive Secretary, and analyze perceptions about the impact of using the Organization, Systems and Methods tools for the performance of the Executive Secretary. To reach the objectives, a qualitative research was carried out, with a bibliographical survey and questionnaire, applied to the subjects: Executive Secretariat professionals. It was verified that the professionals Secretaries interviewed exercise the main competencies presented, such as results agent, quality agent and change agent and confirm in their professional practice the impact of the Organization, Systems and Methods techniques on the Executive Secretary's competences, highlighting the knowledge of the organizational structure, the System of the organization and the working methods.