Implantação de sistemas ERP: uma análise dos fatores críticos de sucesso em empresas da região de Fortaleza

Abstract

This work analyzed the relevance of critical success factors (FCS) in implementation of ERP systems in companies operating in the metropolitan Fortaleza. The use of FSC is an approach that aims to identify key areas in the determination of the success of a project, in this way resources and efforts can be channeled to raise the chances of a successful project. There were factors mentioned in the literature and using research methodology already addressed in master's dissertations, in addition to articles, was a data collection tool was a questionnaire where the factors were ordered by respondents second order of importance in the life cycle stages of an ERP system, proposed by Souza and Zwicker (2001). This questionnaire was answered by 32 professionals from Fortaleza and metropolitan region. Starting from results can be identified as the most critical factors in the success of a ERP system the support of the top management, education and training, effective management organizational changes, administration of the flow of information and knowledge and the involvement of users. Relevant factors were also highlighted during phases of the life cycle from the point of view of the role of the stakeholder and the areas of performance of the company. With this, guidelines have been elaborated that can be adopted to achieve higher chances for successful outcomes in regards to future projects in the Fortaleza region.