Avaliação da acessibilidade e da usabilidade no site do tribunal regional eleitoral do ceará

Abstract

Every day, a large amount of information is transmitted and shared among millions of people, the Internet being the main means used to disseminate knowledge. In Brazil, the use of the Web by the Brazilian government has been gaining more emphasis in recent times. Increasingly, citizens have access to the information and services that previously demanded their presence at predetermined days and times in public bodies. Therefore, it is of great importance that access to information and services is accessible to all users, whether or not they have some kind of disability. In Brazilian legislation, the first step to make Internet content more accessible was based on Decree 5,296, dated December 2, 2004, which makes accessibility on public administration sites mandatory for people with some type of disability, giving them full access to the available information. However, most systems are not yet designed to care about usability and accessibility requirements and standards, where the group of the visually impaired can be highlighted as the one who suffers the most from poor site construction. There are works that propose evaluations of Brazilian government sites, however, they only use automatic tools to perform the inspection, and this may limit the discovery of errors that are more evident through a manual evaluation. For this, in this work, in addition to the evaluation of accessibility using automatic tools, a usability evaluation is made with the heuristic evaluation technique, in order to find possible interaction problems. The results show that the site can not be considered accessible to any citizen interested in obtaining information on the services provided in it, due to violations in the guidelines used in the evaluations.