Análise do mapeamento de processos do setor financeiro de uma cooperativa de planos de saúde no estado do Ceará

Abstract

The purpose of this work is to analyze the process mapping carried out in the financial sector of Unimed Ceará, a medical cooperative existing for 33 years. The methodological approach of the study was consisted of a descriptive and qualitative research, and, in relation to the means, the work was performed form by research method of the unique and incorporated case study. The main information was collected through interviews realized with those responsible of the mapping and the collaborators who operate it on a daily basis. Finally, the work sought to disclose in a clear and objective way all phases of the mapping project, since its implementation, main mapped processes, challenges, and results achieved. Thus, the mapping obtain in a short term the acknowledgement of the sector itself of its own functions and activities, virtual documentation of the processes, identification of those who need to be automated, and the identification of the need to generate reports to assist decision making, besides several others improvements that the study shows that will be achieved in the long term.