Avaliação de desempenho institucional de uma organização social a partir da implantação de indicadores: um estudo de caso no instituto Cuca

Abstract

The Social Organizations represents a work force with the State in solving several social problems. Understanding the limitations and peculiarities of the management of the organizations under analysis, the intention of the present work is to propose a performance evaluation model for social organizations based on the Balanced Scorecard, seeking to contribute to the improvement of its management process. In order to verify the functionality of this model, as well as to demonstrate possible difficulties and limitations regards to its construction, a CUCA Institute application was made. It was verified that, despite the difficulties observed in the construction of some established stages in the proposed model, its application is possible and viable. It was also verified that the inclusion of this model would enable not only CUCA, but also other social organizations to become more active, in the sense that their management process is guided by their mission and vision and not only oriented by the financial perspective.