Estresse e Qualidade de Vida no Trabalho (QVT): um estudo na Máxima Saneamento Ambiental, empresa de controle de pragas

Abstract

This monograph aims to investigate the extent of Stress and Quality of Working Life (QWL) of employees in technical pest control Maximum Environmental Sanitation, Ceará company Pest Control. The theoretical foundation of this work addresses notions about stress, its concepts, causes, physical and emotional effects, organizational stress, the importance of quality of work life, health link and QWT, and on some interpretations and models of QWL. The methodology used was a case study, applying a questionnaire mainly based on the Walton model, with added questions about stress. The analysis and interpretation of data were presented by means of graphs and tables, to facilitate understanding of the results. We conclude that the results indicate that the levels of quality of work life (QWL) the company researched are well accepted by employees as well as they do not exhibit significant symptoms of stress. However, suggestions were made in order to address some minor distortions observed, and to contribute in improving the quality of working life and the stress level of the employees.