Impactos da mudança relativos a rotatividade de líderes na cultura de uma unidade bancária cearense

Abstract

This study aims to investigate the impacts from the changes of managers in a bank unit in the city of Fortaleza / CE from the dimensioning of the change in the perception of its employees. The study is based in theories that could support the behavior of individuals in the change process, proposing the relationship of organizational change issues necessary for the understanding of the study as culture, development and organizational climate as well as putting the perception of the role of leadership as agent changes. The study provided an overview on the banking sector, which aimed to understand the conditions faced by this sector and tendencies that serve as the strategic direction of financial institutions. To conduct the study, was initially made a documentary data collection, made from internal control of the organization documents, complemented with the application of a descriptive and exploratory field study to approximately 60% of the unit's employees. After the research, it was found that the change in managerial positions affected the environment and culture resulted in a productive fluctuation in the banking unit. After identifying the coming impacts of these turnovers in leadership positions, a comparison of survey results was made with the theory that was presented. At the end of this study were suggested modifications and improvement of applications originating from the perception of employees, so try to reduce the impacts of constant leaders change processes, which are faced by this banking unit