Avaliação do impacto da formação continuada do servidor público: um estudo na Escola de Gestão Pública do Estado do Ceará

Abstract

The present study looks into the evaluation impact of training in the Programme of Ombudsman of State of Ceará and how is influenced by organizational support, transfer of training and support of continuous learning according to MAIS (Modelo de Avaliação Integrado e Somativo) and IMPACT (Modelo Integrado de Avaliação do Impacto do Treinamento no Trabalho) models. The research was therefore designed by the following question: What is the impact of Training of Ombudsman Programme improving the best quality standards on the public service in the State of Ceará. For that reason, the overall purpose of the study was to evaluate the impacts on the Programme of Ombudsman be trained recently took place in the Escola de Gestão Pública in the State of Ceará during 2011, 2012 and 2013. The development of this study was done with the proposal of Bruyne et. al. (1977), whose epistemic proposition based on four poles (epistemological, theorical, technical and morphological) provides an appropriate way proposed by Popper(2007). Quantitative data was collected through questionnaires according to instructional action takes place with 72 ombudsman belonged to Ceará State Government. Qualitative data was applied to nine(9) instructors and eleven (11) public managers by semi-structured interview. Data was statiscally analyzed using: Factor analyses and Structural Equation Modeling as result highest level of stability. The result showed the organizational and Transfer Support as important predictors of impact, that were confirmed by dependent variables as management support, improvement to the present work practices, autonomy and indicator improvement for optimum results and satisfaction of the users of public service.