Análise das relações existentes entre maturidade da melhoria contínua, aprendizagem organizacional e certificação do sistema de gestão da qualidade na indústria de linha branca

Abstract

Continuous improvement is a process that every company is focused on incremental and continuous innovation that can be achieved through organizational learning, in accordance with the standards of accreditation. Organizational learning, in turn, is the process by which knowledge and core values of an organization can contribute to the implementation of a model for Quality Management (QM). The identification of the relationship between these three factors: Continuous Improvement, Organizational Learning and QM model within a logistic chain can contribute to the elimination of barriers that compromise the quality of processes and products in this chain. In this line the present research aims to identify the relationship between maturity of continuous improvement, organizational learning and accreditation of the quality management system in the white line industry, on the 1st and 2nd levels of the logistic chain. The methodology for data collection was based on the performance of a qualitative research within three companies in the state of Ceará. The first company is the main company on the logistic chain and the other two are deemed to be of 1st and 2nd level of the logistic chain. The data was obtained through interviews guided by three closed and structured questionnaires, namely: Guide for verification of continuous improvement in the organization, Diagnosis of the level of organizational excellence in continuous improvement and Constructo Quality Management. It was found in this study, among other results, that the maturity of the management system is directly related to maturity on continuous improvement and that the time of accreditation is positively linked to organizational learning.