Análise de ferramentas da qualidade aplicadas no processo de armazenagem de uma empresa de bebidas

Abstract

Operational excellence and continuous improvement are fundamental tools for business success. This study aims to examine how quality management can contribute to the efficiency of logistics processes in a beverage company, focusing on warehousing. The research investigates how tools such as PDCA and 5S are implemented to optimize operations, improve efficiency, reduce costs, and ensure the

quality of distributed products. The methodology adopted consists of a case study based on semi- structured interviews with employees from the company's warehousing sector. The qualitative

analysis of the collected data allowed for the identification of key practices adopted, challenges faced, and opportunities for improvement in integrating quality management into logistics processes. The results show that PDCA is essential for strategic planning and solving operational problems, fostering continuous improvements. 5S, in turn, contributes to organization, safety, and workplace efficiency. The study highlights the importance of these tools for logistics and suggests possible adjustments to optimize their application in the warehousing sector, reinforcing their relevance to business competitiveness and sustainability.