Mapeamento de Processos e BPM no Contexto do Desenvolvimento de Software: um Mapeamento Sistemático da Literatura em Organizações de Desenvolvimento de Software

Abstract

Process management in Information Technology (IT) organizations is a mechanism to ensure operational efficiency and strategic alignment. In the domain of software development, where complexity and dynamism are high, understanding the systematic application of processes is fundamental to organizational maturity. This research is justified by the need to document how Process Mapping (PM) practices and the Business Process Management (BPM) methodology are being integrated into software engineering flows, filling standardization gaps. The main objective is to identify and analyze the tools, approaches, benefits, and challenges of applying BPMin Software Development Organizations, with a focus restricted to Software Development Processes (SDP). To this end, a Systematic Literature Review (SLR) is carried out following Kitchenham’s guidelines. This SLR answers the main question: "How have BPM and process mapping been applied and documented in the context of software development?". Secondary questions investigate the predominant tools and notations, the most impacted phases of the software lifecycle, and the main reported benefits and barriers. Based on the analysis of selected studies from databases such as Scopus, IEEE, and Springer, a growing trend is reinforced in the integration of BPMN with Process Mining, Low-Code, and Hyperautomation technologies. The results demonstrate that, although BPM improves the predictability and quality of artifacts, technical challenges persist in data protection in small and medium-sized enterprises (SMEs). Finally, this work contributes a consolidated vision that assists managers and researchers in adopting more robust and efficient process practices.