Implantação de um sistema de gestão da manutenção computadorizado em uma rede de academias: uma análise operacional e estratégica

Abstract

Maintenance management has increasingly assumed a strategic role in organizations, especially in service sectors that are highly dependent on physical assets, such as fitness center chains, in which equipment availability and reliability directly impact user experience and business competitiveness. In this context, this study aims to analyze the impacts of implementing a Computerized Maintenance Management System (CMMS) on the planning, monitoring, and control of maintenance activities in a fitness center network. The research is classified as applied, with a qualitative and descriptive approach, using a case study as the technical procedure. Data collection was carried out through bibliographic research, documentary analysis of reports extracted from the maintenance system, and observation of operational routines before and after the CMMS implementation. The results show that the adoption of the system enabled information centralization, process standardization, increased traceability of work orders, and the structuring of maintenance performance indicators, such as MTTR, MTBF, and backlog. Improvements were also observed in response time control, preventive maintenance planning, and governance over outsourced service providers. It is concluded that the implementation of the CMMS significantly contributed to the maturation of maintenance management, promoting greater asset reliability, operational efficiency, and support for strategic decision-making in the analyzed fitness center network.