Aplicação do ciclo pdca para redução de perdas de embalagens no processo produtivo de uma indústria de lacticínios do interior do ceará

Abstract

This study analyzes the production process of a dairy industry located in the state of Ceará, considering aspects such as the organizational context and data collected on the company's market of operation. To implement the PDCA cycle as a quality management tool aimed at reducing packaging losses on a production line in a dairy industry. Mapping of the production line process, definition of the period for data collection, application of quality assessment tools such as the PDCA cycle, the 5 Whys, Ishikawa Diagram, Pareto Chart, and 5W2H; structuring of a 5W2H action plan, and observation and monitoring of the process for future interventions. The study identified a high rate of packaging losses in the production line, as well as a lack of professional qualification among the workforce. The use of quality assessment tools, especially the PDCA cycle, combined with Lean Manufacturing and Six Sigma, supports the correction of process flow, reduces production losses, and enhances the company's quality and competitiveness.