Gestão da informação na saúde pública sob a perspectiva feminina

Abstract

It deals with information management in the field of public health from the perspective of women as users of these services. The existence of problems in relation to the services offered, such as delays in attendance and errors in document storage, may be a reflection of weak information management. It is considered that the user's perception, from the point of view of the informational subject, can help the internal Information Management (IM) of health institutions, influencing the provision of services, especially by making a gender cut, relating the theme to social, cultural and economic issues. Therefore, considering this context to be investigated, the guiding question is: What understanding do women receiving care in the public health services of Fortaleza-CE have of the care provided to them, and can this contribute to information management in these institutions? In this sense, the general objective is to analyze women's perceptions of how public health services are offered, in order to highlight their points of view for information management in these institutions. In this way, the specific objectives are divided into: identifying the profile of women served by public health services in the city of Fortaleza - CE; understanding the view of these women on their health information needs as users of the city's public health services; and presenting similarities and differences in the answers related to the pre-established blocks, as well as relating them to information management for women's health. As for the methodological procedures, this is an exploratory-descriptive research, with a quantitative-qualitative approach, using a monographic method, in which the data was collected through an online questionnaire via digital platforms and social media, using Content Analysis as the data interpretation procedure. As a result, 125 responses were obtained, categorized into three pre-established blocks: women's profile, information needs and information management, which showed that the respondents are between the ages of 18 and 25, mostly brown, single and in academic training, and that these women, despite recognizing their needs, do not know about their full health rights and sometimes reported experiencing difficulties associated with a fragile IM. It can be concluded that the GI is still on the rise in the provision of health services for women, which shows the difficulties users have in accessing information, influencing their care and their perception of public health in Fortaleza, given that the majority of respondents in the study said they used such services.