Avaliação de usabilidade do ChatGPT

Abstract

Usability plays an essential role in human-computer interaction, being one of the pillars for the development of effective, accessible and satisfactory digital systems. This work performs a detailed analysis of the usability of Chat GPT, a conversational artificial intelligence developed to interact with users in a natural and efficient way. Using methodologies such as heuristic evaluation and usability testing, the main flaws and strengths of the interface were identified, proposing improvements based on user perceptions. The results highlight the importance of clear and intuitive interfaces for the acceptance and success of digital systems, in addition to highlighting the need for a continuous process of validation and refinement. The inclusion of participants of different ages and areas of study and activity in the evaluations proved to be essential for the development of this research. This work concludes that prioritizing usability is fundamental to create more satisfactory, engaging and efficient digital experiences, serving as a basis for future research and improvements in the field of conversational artificial intelligence.