Sistema único integrado de tramitação eletrônica – suite: transição de processos físicos para o ambiente virtual

Abstract

The purpose of this study is to present aspects related to the transition from physical administrative processes to a digital platform, within the scope of the Superintendência do Sistema Estadual de Atendimento Socioeducativo, using an evaluation methodology to measure the performance of the implementation of the Sistema Único de Integrado de Tramitação Eletrônica - SUITE, a platform developed for managing and processing administrative processes. This work takes a qualitative research approach, with an exploratory and descriptive nature to discuss the case study. Using theoretical foundations related, in particular, to public management and digital processes, a test was carried out using data provided by the entity's users, collected using a form, as well as participant observation. With the results, it can be seen that the institution which is the subject of this study obtained tangible benefits, such as speed in the processing of administrative processes, savings on materials, remote accessibility, agility and easy handling, corroborating SUITE's effectiveness in optimizing processes, reducing costs and promoting an efficient transition to the digital environment. It was also found to be important to continually adapt and improve the platform to meet the dynamic demands of users, who have shown a commitment to contributing to the system's ongoing development.