Aplicação do relatório A3 para identificação e redução nas avarias de recebimento de camas e colchões em uma empresa varejista amazonense

Abstract

This work's main objective was to reduce the rates of bed and mattress damage in the distribution center of a retail company located in Amazonas. To achieve this, the Lean methodology was used in terms of quality management tools such as the A3 report. Using a methodological approach, it was possible to identify possible causes of damage by analyzing the unloading flow in the receiving sector of the company in question. The data collected was obtained through observations of unloading activities and documentary records for each reported damage occurrence. Thanks to these surveys, it was possible to identify the supposed root causes of the faults. Along with this, the action plan provided by the quality management tools ensured that the necessary corrections were made to the problems raised. Through the mapping of unloading activities, the need to change the unloading flow was observed. The result of these changes was a reduction in the effort of employees during unloading and consequently a reduction in damage. It is expected that the results obtained will prove the efficiency of the A3 Report in solving problems.