Avaliação da acessibilidade do sistema de vendas online de passagens da Guanabara para pessoal com deficiência visual

Abstract

Digital accessibility is an inclusive practice aimed at eliminating barriers that may hinder or prevent people with disabilities from accessing online platforms. However, many online ticketing systems are still not accessible and exclude a large number of people, creating barriers that hinder access for people with disabilities. The motivation to implement accessibility in ticketing systems goes beyond compliance with legal standards; it reflects a commitment to social inclusion, allowing everyone to purchase tickets independently and without obstacles. This study aims to evaluate the accessibility of the online ticketing platform of the company Guanabara, through automated tests, identifying barriers that may hinder or prevent access for people with visual impairments and providing suggestions for improvements. The research consists of applying an automatic accessibility assessment, followed by analyzing the results obtained and developing recommendations to improve the system’s accessibility. The automatic assessment, conducted with the Accessibility Insights for Web and WAVE tools, identified technical problems in the system interface, lack of alternative descriptions for images, contrast problems, and difficulties in keyboard navigation. These tests revealed specific difficulties in navigating and interacting with the platform, especially when selecting seats and filling out forms. The results showed that, although the platform has some accessibility features, there are critical areas that require significant improvements. The research highlighted the importance of using an automated tool to gain a better understanding of accessibility barriers. As a contribution, the study proposes recommendations to improve the accessibility of the Guanabara system, aiming to make the user experience more inclusive and accessible for all.