A multifuncionalidade e o acúmulo de funções dos profissionais de Secretariado Executivo: uma percepção dos egressos do curso da Universidade Federal do Ceará – UFC

Abstract

This research aims to understand the perception of graduates from the Executive Secretary course regarding multifunctionality and task accumulation. As a justification, the reports of graduates from the Federal University of Ceará about the required functions for these professionals are highlighted, in addition to observing job advertisements posted on social media and job vacancy websites, which revealed a variety of activities attributed to them. Given this, the feasibility of conducting this study was confirmed. The adopted approach was qualitative, using semi-structured interviews as the data collection method. Executive Secretary professionals who graduated from the Federal University of Ceará (UFC) were selected. The interview was conducted with nine professionals, and content analysis was used for data interpretation. It was concluded that multifunctionality is an important characteristic in the profession of Executive Secretariat; however, balance is necessary because, in many cases, this multifunctionality can lead to task accumulation.