Inovação no setor público: um estudo no Tribunal de Justiça do Estado do Ceará

Abstract

In accordance with the guidelines issued by the National Council of Justice, the state courts of justice must meet goals, continuously adapting to the imposed requirements, in order to remain aligned with the demands of society. For this, they must be able to innovate. Thus, the present study proposes to investigate the good innovation practices being applied in the Court of Justice of the State of Ceara - TJCE. This is a documentary research, carried out from consultations with the Bank of Good Practices of the TJCE, available on the institution's transparency portal. The study has a descriptive character and a qualitative approach, subsidized by a literature review that included a survey of empirical studies, carried out with two important databases, CAPES and Scopus. In addition, it was verified the existence of legal norms that support the good practices of the TJCE and the existence of resolutions, ordinances and provisions that guide and support the reasons for the development of actions aimed at improving services. 143 practices applied in the administrative and judicial areas were identified, focused on the types of innovation of products, processes, organizational and communication in technology, information and communication, processes and management and socio-environmental. As a result, with regard to the analysis of good innovation practices in technology, information and communication, it was identified that these have been bringing significant results for the organization and for society, mainly through the development of tools, products and integration actions between data that help top management on a daily basis to make more accurate decisions. Regarding the good practices of innovation in processes and management, it was verified that there is a concern in guaranteeing the strategic alignment in all the units of the judiciary, as well as aligning people to the demands of service provision, improving productivity, automating, integrating procedures and systems. Finally, regarding good socio-environmental innovation practices, it was concluded that there are actions that break institutional walls and impact communities. As a contribution, this study brings content on innovation in the public sector, with a focus on judicial administration, based on documentary research. Together, this material provided a solid view on the subject in the specific context of the study. It is also noteworthy that the present work makes a broad presentation about the functioning of the judiciary in Ceará and the challenges that the judiciary needs to provide to meet and solve numerous demands