Análise dos indicadores de programas da Proteção Social Básica na política da assistência social: um estudo de caso do PPA 2022 - 2025 de Fortaleza - Ceará

Abstract

The evaluation of the effectiveness of public policies is essential to enhance governance, promote transparency, hold accountable those involved, assess policies, and optimize resource allocation to achieve better outcomes for society. Indicators play a crucial role in this process by providing an objective, comparable, and measurable basis to evaluate performance, communicate results, monitor progress, and guide continuous improvement of public policies. Therefore, it is necessary to analyze the quality and construction of indicators both for responsible managers who need clear, relevant, and precise indicators to evaluate implemented public policies, and for citizens who are directly affected by the policies and have the right to know and assess their impact through transparency and publicity. In this study, our general objective is to analyze the indicators of four social assistance policy programs in the Multi-Year Plan (PPA) 2022 - 2025 of the municipality of Fortaleza, in Ceará, Brazil. To achieve this objective, we adopted a qualitative approach with applied and exploratory research, based on the perspectives of Results-Based Management (RBM) and SMART criteria. Additionally, we sought to verify if these program indicators comply with the requirements of these tools to identify if they are capable of measuring the results of the strategic objectives proposed by the PPA. It was concluded that the creation and evaluation of performance indicators for public policy programs that ensure social rights require the adoption of approaches that consider the social perspective, involving various actors, and taking into account quantitative and qualitative aspects. The use of a combination of methodologies, such as Results-Based Management (RBM) and SMART criteria, is recommended to ensure a comprehensive and accurate evaluation of program results and impacts. Moreover, it is important to consider other factors such as service quality, impact on people's lives, access and equity, and community participation to verify if the population's needs are effectively being met. These findings provide guidelines to improve the construction and evaluation of indicators for Basic Social Protection programs within the context of the PPA.